SHIPPING GUIDE

Order Processing Time
All our orders are processed and shipped out within 5 business days.

Shipping Methods, Costs, and Delivery Times
MakeKeychain provides free shipping for all orders, using FedEx, DHL, Or UPS by air. We will determine the best shipping method based on your required delivery date, shipping location, and other factors.

The delivery times per region are represented by the following table:

Country or Region  Delivery Times
USA/Canada/Mexico 3-5 Business days
Australia 3-6 Business days
Europe 4-7 Business days
Russia 3-8 Business days
Others 3-7 Business days

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

Also, the shipping time can be greatly influenced by the following issues: extreme weather, post office delays, customs clearance, local protests, etc. In this case, we are incapable of guaranteeing on-time delivery, but we will try our best to ensure the on-time shipping date of the order from our side.

 

Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.
If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.
If your package has arrived damaged, please contact the MakeKeychain Support Team and we will provide a replacement or refund as soon as possible.

 

Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

 

Shipping Fee For Package Returned

We will arrange for pickup of any misprinted, damaged items at no cost to you. We do not reimburse shipping charges for other cases. All shipping charges for returning products to us must be paid by the returnee.

 

Tax/ Custom Duty Fee 

MakeKeychain does not collect any Tax/ Custom Duty Fee; Duty charges for all orders shall be paid by the customer party.

 

Shipment Tracking

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time.  For any questions on shipping, please contact the MakeKeychain Support Team