RETURN & REFUND TERMS

Please check your order immediately upon receipt. For some reason you may need to return your keychains, we have a few guidelines you should know about. Read on for the full scoop!

All claims for package lost/ misprinted/ damaged/ defective items must be reported to our team within 10 calendar days upon receipt of keychains. Should you file a claim more than 10 calendar days after your receipt of your ordered goods, your claim will become invalid. 

 

Actions For Return & Refund:

To start a return, you can contact us at sales@makekeychain.com with pictures of the package and products, as well as your order number.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Package Condition For Return & Refund:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

We Accept Exchange / Return / Refund If:

  1. Product damages and issues
  2. Product misprint/Materially flawed
  3. Receiving wrong Items
  4. Package Lost

Contact MakeKeychain Team for a refund or return. The refund will be returned to your original account within 3-10 working days.

 

Exceptions / Non-returnable Items

We do not offer any return/refund for chromatic aberration of products or design printing. Please allow the color difference of the product since chromatic aberration is unavoidable due to camera angle, lighting, device display, and other reasons. Product, color swatches, and imprint colors shown on digital screens and consumer printers are various. Photos and digital proofs are for approximate reference only.  

Please get in touch with the MakeKeychain Team if you have questions or concerns about your specific item. 

 

Shipping Details For Products Returned

Shipping charges for products returned: We will arrange for pickup of any misprinted, damaged items at no cost to you. We do not reimburse shipping charges for other cases. All shipping charges for returning products to us must be fully paid by the returnee.
Shipping address for products returned: The mailing address will be sent by email after the application is approved.
Shipping way for products returned: Mailing. 

Please e-mail the MakeKeychain Team if you have further questions

 

Order Cancellation/Change Of Mind

Contact the MakeKeychain Team for cancellation requests. Canceled orders will be billed a 15% cancellation fee, plus any additional costs that are incurred. Costs may include shop time, pre-production samples, shop materials, screens, plates, and any applicable art charges (for artwork modification, conversion, proofs, etc.).

The credit card processing fee (normally 2.5% or 3.9% for Visa, Mastercard, Discover, or American Express Cards) will be deducted from any refund for a cancellation or customer-requested change (reduced quantity, change of imprint, delivery change, change of item, etc.). 

If the order has already been shipped, cancellation is not possible.

 

Return Handling Fee Or Restocking Fee

MakeKeychain always puts customers first. We do not charge any handling fees or re-merchant fees for returned orders.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@makekeychain.com.